Circle

We’re a global crypto finance company on a mission to connect everyone, everywhere so we can exchange just about anything of value. More of us with more access means a more inclusive economy.

Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville and we're backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, General Catalyst (AirBnB, Snapchat) and Accel Partners.

Circle Hong Kong
Aug 09, 2019
Full time
What you'll work on Mastering all of Circle’s products, infrastructure, processes and procedures with the ability to train others and step into any role as necessary Delivering outstanding customer support and experiences that represent the Circle voice and differentiate our company from the competition Engaging in email and social media conversations with customers, possibly expanding to other channels in the future Handling all types of inquiries including prospective customers, questions about on-boarding, support on product and feature usage and retaining clients Developing support center content and translating correspondences and/or support materials into other languages Analyzing trends in customer issues and suggesting improvements to processes, policies, and product Troubleshooting both business and technical inquiries to quickly discover solutions What you'll bring to Circle Fluency in both Mandarin and English is required for this role.  You will be required to speak, write and translate customer inquiries and materials on a regular basis 3-5 years of working experience, with ideally at least 1 year in a Customer Experience/Support (or similar) capacity Experience and/or interest in working in a fast-paced startup or tech environment Ability, and interest, in working across multiple departments to influence and communicate cross-functionally to realize rapid results Technical savviness, including the ability to navigate both homegrown and industry-standard CRM platforms Exceptional interpersonal and written communication skills, including the ability to empathize and prioritize needs, as well as quickly build rapport with customers High attention to detail, The ability to work effectively both independently and as part of a broader team, lending a hand on any activity necessary to support the business when needed Availability or flexibility on nights or weekends, usually for team meetings Ability to travel, company-sponsored, to the United States and Ireland Bonus Previous experience in solving customer inquiries An early adopter and the ability to pick up new technology quickly Understanding of world markets, economics, or finance BA/BS degree from a leading academic institution Fluency in other languages, specifically Cantonese or Japanese