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Circle Hong Kong
Aug 09, 2019
Full time
What you'll work on Mastering all of Circle’s products, infrastructure, processes and procedures with the ability to train others and step into any role as necessary Delivering outstanding customer support and experiences that represent the Circle voice and differentiate our company from the competition Engaging in email and social media conversations with customers, possibly expanding to other channels in the future Handling all types of inquiries including prospective customers, questions about on-boarding, support on product and feature usage and retaining clients Developing support center content and translating correspondences and/or support materials into other languages Analyzing trends in customer issues and suggesting improvements to processes, policies, and product Troubleshooting both business and technical inquiries to quickly discover solutions What you'll bring to Circle Fluency in both Mandarin and English is required for this role.  You will be required to speak, write and translate customer inquiries and materials on a regular basis 3-5 years of working experience, with ideally at least 1 year in a Customer Experience/Support (or similar) capacity Experience and/or interest in working in a fast-paced startup or tech environment Ability, and interest, in working across multiple departments to influence and communicate cross-functionally to realize rapid results Technical savviness, including the ability to navigate both homegrown and industry-standard CRM platforms Exceptional interpersonal and written communication skills, including the ability to empathize and prioritize needs, as well as quickly build rapport with customers High attention to detail, The ability to work effectively both independently and as part of a broader team, lending a hand on any activity necessary to support the business when needed Availability or flexibility on nights or weekends, usually for team meetings Ability to travel, company-sponsored, to the United States and Ireland Bonus Previous experience in solving customer inquiries An early adopter and the ability to pick up new technology quickly Understanding of world markets, economics, or finance BA/BS degree from a leading academic institution Fluency in other languages, specifically Cantonese or Japanese
Unstoppable Domains San Francisco, CA, USA
Aug 06, 2019
Full time
Responsibilities: Act as the primary (and eventually escalation) point of contact for all partners Build and execute on a process to successfully integrate 100+ wallets and app partners in 18 months Hire and manage a team of 5+ integration developers and project managers Work with Sales/Marketing teams to ensure that marketing campaigns are adopted by partners Create all documentation, presentations needed in order for the team to succeed Requirements: 5+ years of professional experience 2+ years managing a team of developers 2+ years experience overseeing complex technology integrations Ability to code at a ‘mid level’ proficiency or above Technical proficiency with Solidity and other blockchain technologies
Coinbase San Francisco, CA, USA
Jul 17, 2019
Full time
Responsibilities: Develop the product vision  for Coinbase Analytics, which helps businesses understand what customers are doing with funds. Work closely with the engineering, design and leadership teams to co-create a strategy and plan of action. Spend time with internal and external customers, understanding needs and translating them into product features. Own P&L responsibilities for the team. Requirements:  7+ years of overall Product Management experience.  3+ years of experience recruiting and growing teams. Experience with building products that related to data analytics, blockchains or financial systems. Experience collaborating with engineering teams Willing to travel quarterly and spend time with customers and remote teams in London. Strong verbal and written communication skills, comfortable communicating to engineers, leadership and customers. Bonus: Startup / entrepreneurial experience 
BitGo New York, NY, USA
Jul 16, 2019
Full time
The Senior Growth Marketing Manager is responsible for the strategy and implementation of demand generation programs and marketing operations that drive pipeline. We’re looking for a marketer who knows Wall Street, has a solid understanding of business operations, strong communication skills, and is passionate about data analysis, metrics, and reporting. We’re in the early stages of building demand generation and we’re looking for someone who will drive a culture of marketing excellence through continuous measurement, collaboration, and analysis. You will: Define the demand generation vision and strategy to support BitGo’s sales goals. Build and manage the team, programs and infrastructure required to execute the strategy. Oversee budgets and track spend on marketing programs while measuring cost of acquisition. Design funnel KPIs and implement analytics to guide the execution. Work with sales to define and optimize sales motions. Develop, execute, and analyze campaigns across a wide spectrum of acquisition and upsell channels. Drive marketing automation expertise across the business, with emphasis on lead acquisition, lead nurturing, lead scoring, lead management, and driving funnel stage improvements. Actively monitor and analyze the health of marketing contribution to the sales pipeline, program ROI, customer acquisition, contact acquisition and activity. Provide marketing, sales, and business leaders with analysis for marketing investments, pipeline impact, and goal setting. REQUIREMENTS You have: 8+ years experience in financial services marketing/demand generation. Solid understanding of financial markets and institutional investors. Extensive experience and expertise with SFDC and Marketo. Proven track record of leading successful demand generation programs with a breadth of knowledge from marketing databases, segmentation, email execution, lead processes, reporting and analysis. Demonstrable results in improving sales pipeline/funnel conversion and close rates. Experience with multi-channel marketing, including multi-touch marketing automation-based campaigns. Experience developing and running ABM programs. Ability to think strategically, but also have exceptional attention to detail in execution. Ability to analyze quantitative data to determine program effectiveness, ROI, forecasting. Budget management experience and financial analysis skills. Excellent verbal, written, and interpersonal skills. Team player with the ability to develop effective working relationships across organizations. Bachelor's degree in business, marketing, or a related discipline.
IOTA Remote
Jul 15, 2019
We are looking for a full-time Junior Analyst based in Europe (from a remote workplace) to support the management of our BD division and assist the team in its journey to develop our operations, tools and overall structure.  Who we are - about IOTA Established in Germany in 2017, the IOTA Foundation is a world leader in the development of Distributed Ledger Technologies (DLT) for the Internet of Things (IoT) and smart industries. We’re a team of 90 employees spread across 20 countries. The context - Changing Global Industries with Distributed Ledger Technology We're currently witnessing great shifts in a multitude of global industries and we believe that IOTA will have a tremendous impact in shaping their future businesses. Machines enrich our lives, contribute to economic development and raise living standards around the world. The IOTA Foundation is engaging with public, private and academic actors to embed Distributed Ledger Technology (DLT) as a new "layer of trust", which will impact the future machine to machine economy, shared service models and new business models.  Engage public and private actors to co-create knowledge and application of DLT We are in the stage of establishing our presence as a DLT provider with actors within a variety of industries. Partners include businesses, authorities and development agencies. As a technology, DLT inherently creates ecosystems of partners that can benefit from sharing immutable and trusted data. We want to take an inclusive approach and bring all actors into the process of applying the technology and establish common learning and experience as the application of the technology matures. Thus, we need you to support this work with strong project management, partnership, and business development skills.  The role will report to our Director of Business Development and is based in Europe from a remote workplace. If the workplace is outside Germany, the employee is expected to invoice IF for the services on a monthly base via own entity.  Job Responsibilities Assist the Business Development team on a variety of topics, including: Primary responsibilities include: Market Analysis and Business Intelligence (BI) Conduct market research and analysis, including inputting into quarterly market plans and preparing presentations for use in externally facing meetings Salesforce CRM and Market & Sales reporting Own CRM (Salesforce) updates, reports and dashboards Assist the team with simple maintenance tasks, including keeping the database up to date, which will help you learn how the tools work Consolidate reporting and producing status reports using CRM extract and direct inputs from team members Propose new functions to the backend structure of the CRM tool that could help the daily work of the Market Adoption team  Other responsibilities may include: Sales, marketing & engagement Support the execution of Sales, strategic projects, and operational activities during positioning, pre-sales and sales phases, including tender/grant screening Review, answer or redirect emails and Zendesk requests related to the screening and pre-qualifications of leads and opportunities Your day-to-day activity will imply preparing presentations and reporting for top management and board members, long-range planning, validating business cases, and other strategy and data related projects. Develop and manage marketing content (eg, brochures, reference databases), inputting into BD communications activities (website updates, etc) Support engagement with Enterprise community with planning and onsite support to Corporate meetups and other outreach activities  Job Qualifications We’re looking for a self-starter, and detail-oriented, multi-tasker to join our team: 2-3+ year experience in consulting or project management with knowledge of IoT and/or DLT Masters Thesis, in Distributed Ledger Tech / Blockchain or Industry 4.0-related themes a plus The ability to abstract information into presentations Experience with Salesforce and CRM management Fluent in English Proficiency in MS Office/Google Suite This role is full-time and based in Europe (remote) and is paid commensurate with experience.
bitFlyer Luxembourg
Jul 11, 2019
Full time
We are looking for experienced Payment and Transaction Monitoring Specialists who will help us build a world-class and strong company by ensuring our middle- and back-end Customer Support operations run smoothly and that we are fully compliant. Ideal candidates have previous banking/finance industry experience. Familiarity and genuine interest in Bitcoin and blockchain technology is welcome and desirable. We are really happy you have chosen to read our job description out of the myriad of other opportunities out there. It is indeed a unique and challenging opportunity to work for a leading player in this cutting-edge, rapidly-accelerating and revolutionary industry. You will be a vital part of our growth story and outstanding, passionate, friendly team.   Responsibilities: ·         Monitor and handle all transactions: incoming and outgoing as well as refunds. ·         Follow all applicable compliance procedures, with special emphasis on AML/KYC. ·         Constant collaboration with customer-facing agents and Compliance department to enable seamless customer experience and team work on  process improvements and problem solving. ·         Identify and proactively act upon all risks (fraud, AML, CTF, security etc.), escalate when necessary. ·         Performing investigations using a variety of tools including internal systems, internet searches, proprietary and 3rd party databases. ·         Reconciliation. ·         Mediating/collaborating with a bank when necessary. ·         Identifying, reporting and collaborating on product back-end improvements and bug fixing. ·         Handle all ongoing back-office customer support tasks and if necessary, performing any special task within Customer Support or Customer Experience area (both front- and back-end) assigned by management. ·         Identify potential improvements for our CS program and take initiative to develop them in collaboration with the COO and Chief Compliance Officer. ·         Another duties necessary for smooth office operations assigned by bitFlyer management.   Desired skills and Experience: ·         Minimum 1-year experience in a consumer-facing customer support preferably in the financial industry or in a high-growth start-up. ·         Proficiency in Microsoft Excel and other MS Office products. ·         Banking/Financial/Payments industry operations experience with knowledge of banking products and services are required. ·         Experience in any of the following industries/areas are a plus: Online Payments, Crypto-currency. ·         Experience in fraud prevention. ·         Numbers-orientation. ·         Strong analytical and resolution skills. ·         Experience in building operational procedures is a big plus. ·         Ability to explain financial processes to non-financially educated team members. ·         Any experience with technical issue resolution (incl. database queries/SQL) is a big plus. ·         Ability to prioritize and handle multiple tasks at the same time in collaboration with the rest of the team. ·         Resilience to repetitiveness.   Languages: ·         Fluency in 2 or more European languages – fluent written and spoken English is obligatory. ·         Preference for German, Dutch or French speakers. ·         Japanese is a plus.